Give your viewers the privacy they need to ask questions and leave comments during your webinar. If VEEDEEO is your preferable tool for your webinars, learn how to use the Broadcast Chat.
First of all, you can decide whether to enable or not the chat during your session. Why not, you may ask? It depends on the content of your speech.
But if you are planning to answer questions, you can keep the chat enabled (which it already is by default). Use the toggle button to Disable broadcast chat (as below).
To open the chat window on your VEEDEEO space, go to the left menu and select Broadcast Chat. The chat window will appear on the right side of the screen (see image below).
All chat details will be archived so you can access it later.
You can also make your broadcast chat private. On the window chat, at the top, use the toogle button to make chat private (as below). Chat will be private if this icon is orange. All comments and questions from viewers will be only read by the organizer / presenter of the webinar or online event.
If you prefer to offer a personalized answer after the session, you can access the chat details and contact the viewer directly. Go the meeting card on the Past Meetings section of the Timeline and click on the icon (Broadcast Viewers Details). You will be able to see all relevant chat details listed in the Broadcast Chat Transcript section, such as content, name of the viewer who made the comment and timestamp.
You can download all details to a .CSV file (editable in Excel or Google Sheets).