New VEEDEEO for Android app available!

Joining a video meeting wherever you are is even easier now you can use the brand new VEEDEEO app. VEEDEEO has developed an app for Android to help participants easily join a video meeting from their own smartphones.

This new app is quite simple and intuitive. Just insert your name and the VEEDEEO room you want to join. During the call you can mute and unmute both video and audio.


From now on you have a comfortable new way of attending remote meetings while you are on the go. All you need is internet access and you can connect to multi point meetings and video conferencing rooms.

App is available for Android devices and is free.

Free install app.

Important meeting, but far from office? Join remotely by phone call

Your are heading your office, but you are stuck in traffic or subway and you have an important meeting about to start. There is no need to postpone the meet or – worst – to arrive late. VEEDEEO gives you the possibility to attend any video meeting by phone.

We had already introduced the dial out system, a feature that allows organizers and participants to call, from the VEEDEEO interface, any phone number, landline or mobile.

Now you can join any meeting through Dial in, by calling to the predefined system number of your country and adding the PIN code of the meeting you want to attend.

PINs are defined randomly and sent in the invitation email (as image below), as well as the available phone numbers to dial in. At this moment, the dial in feature is active for Portugal, Spain, France, Poland, United Kingdom and United States.


To get a phone number from a specific country, just contact VEEDEEO support team or fill in the form:

Call video systems and phones directly from VEEDEEO

Call video conferencing systems

Following some feedback from customers reporting they had troubles connecting older video conferencing systems to the cloud and, consequently, hosting video meetings, we developed the Dial Out feature. Now you can call any video conferencing system, to its IP, from your desktop VEEDEEO session, as if you were making a regular phone call.

Login to VEEDEEO and start a video meeting. At any moment you can Dial Out to a video conferencing system. To connect the video system you just called, someone must accept the incoming call – and that’s it!

To dial out to a video system, go to the side bar menu on the VEEDEEO space interface and click Call Video Room. Insert the video conferencing IP to which you plan to call. Please note the video system must be switched on to receive the call.

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This feature is free and is included in your VEEDEEO service.

You must enable your video system to receive calls, by making your system IP public. Talk to our support team to understand how to make your IP public and still safe.

Join participants by calling their phones

VEEDEEO also allows you to invite participants by phone call. From your VEEDEEO session interface, you can call any phone, landline or mobile. Just click, on the side menu, Call Phone, and add the call details, including the right country phone code and the number. The guest only needs to answer the call to join the meeting.

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This feature is not included in the VEEDEEO basic service because it has additional costs associated to the calls. Contact to learn more about this feature or fill in the form:

Join video meetings audio only

You can now join or start any VEEDEEO meeting audio only!

You can be a participant in a video meeting and keep your camera off. You can be a listener or even say what you have to say while you are on the move or seated in a openspace.

This is a great update on VEEDEEO and is particularly useful if you do not have a webcam on your desktop but really need to attend the meeting or your bandwidth is quite poor. It also helps you avoid unnecessary interruptions during the meeting due to bad internet connection.

When you are about to join or start a VEEDEEO meeting, choose Audio only and then click START.


All your guest can enter the meeting and choose audio only as well. If they click the link on the email invitation, they will be able to choose their entry in the meeting. They can select CALL AUDIO ONLY.


Login to your account and try this new feature!

If you want to learn more about this feature, contact our specialist at

The Increase of Videoconferencing Software Solutions

Organizations are increasingly incorporating videoconferencing solutions in their day-to-day operations, and the Industry growth shows no signs of slowing down for the foreseeable future. Why?

Because a number of players still haven’t caught the train! Are you one of them?

The business landscape is in constant mutation, driven not only by technological developments, but also by the redefinition of what a workplace is and will eventually become in the near future.

With that in mind, collaboration is now front and center in the strategic plans of companies of all sizes, clearly driven by the need to build better teams, speed product and process development, and above all, sharing know-how and experiences among team members.

These are the main reasons why videoconferencing is growing within the business community and why it is set to become the preferred medium for communication in 2016, coming ahead of face-to-face meetings and recorded presentations.


>> Experience the video conference benefits in your organization <<


What are the main advantages of videoconferencing you may ask?


There are plenty:

  • Increased productivity;
  • Removal of distance barriers;
  • Ability of having meetings without leaving the office;
  • Attendance without the need of actually being there physically;
  • Significant reduction of travel and time costs associated to travelling;
  • Increased flexibility and possibility of promoting meetings on short notice;
  • Multi-point meetings across different time-zones and international boundaries;
  • And the list goes on and on and on…


Also, what are the biggest trends that backup mainstream video incorporation?


Support For Scale

As time goes by, the workplace will absorb more and more individuals who have grown up with the advent of internet, mobile devices and visual communications; that will translate in the need for organizations to meet the demands of this evolving workforce for greater mobility, flexibility and choice in how and where to work and which tools and devices to use for which tasks.


As a result, videoconferencing is currently being democratized, no longer being exclusive or limited to senior executives, but now available to product managers, business directors and HR resources experts among others.


Increased Reliability

Reliability is the name of the game for any successful business tool nowadays.

For video conference solutions, being able to deliver a solid user experience on a regular basis is mandatory and this is particularly true in the communications world, where there is a multitude of participants, as well as a multitude of options available [voice, video, text, chat, email, etc].


Integration With Enterprise Systems

Long gone are the times when departments used stand-alone video conference applications, and nowadays, the ultimate goal is to provide business professionals with a single user interface or even a single application that can handle voice, video, text chat, presence status and even file sharing.


Infrastructure as Software on Physical and Virtual Servers

Running enterprise software on physical and virtual servers has been a common tech solution for many years, but only recently this concept has extended to video conferencing, where the need for complex, high-speed computation and low-latency response times is crucial to deliver an acceptable user experience.

The benefits of this new approach center on flexibility across the board: deployment flexibility, licensing flexibility, business model flexibility and technology flexibility.


Growth of Inter-Company Video Conferencing

Service providers have expanded their offer to allow companies to meet over video in the cloud, and over time, video conferencing has become common for inter-company communications.

In fact, recent surveys show that up to one-third of video calls are made to external individuals or sites, with typical examples including job candidates interviews, collaborations with remote experts, connecting with patients in telehealth networks, and calling suppliers of customers to discuss a business arrangement.


Adoption of New Technologies and Services

Although the industry is well over two decades now, hardware and software advances continue to drive higher-quality video, lower bandwidth requirements and feature-rich collaboration applications, but clearly the most visible trend is the evolution of cloud services.

Cloud services enable organizations with the ability to connect with virtually anyone who has an Internet access, offering customers a combination of affordability, flexibility, performance, short deployment time, redundancy, scalability, obsolescence protection, and more.


BOTTOM LINE… as organizations become increasingly global and the boundaries of what a “Working Space” is continue to evolve, the use of video conference as a key day-to-day operational tool will clearly become the industry standard.

So, whether you are an IT professional or a Business Manager at a big or small company, the aspects and trends that we’ve previously outlined should be a part of your strategic thinking and planning process at all times.

Still haven’t thought how this trend will affect you? Maybe you should… NOW.

Try VEEDEEO today and start maximizing both your time and money.

Drop us a line!
Share thoughts, ideas and doubts. We look forward to hearing from you.


How Video Conferencing Helps Boost Business and Reputation

The Business Landscape has suffered dramatic changes in recent years, and the only way to stay competitive in an increasingly global and virtual environment is by means of embracing technology and being an EARLY ADOPTER.

Unified communications and collaboration are radically changing the way people work, and video conferencing in particular, has proven to be a major asset to companies looking to make the most out of face-to-face interaction, while cutting costs at the same time.

BOTTOM LINE… Video Conferencing offers an extremely attractive ROI!


Things Will Never Be The Same Again

Currently, the number of employees working on remote locations or from home continues on the rise, but rarely “seeing” their colleagues, business partners and customers “in the flesh” most of the time.

In a knowledge based economy, in which information, ideas and execution are what separates leaders from followers, making sure that the best ideas are shared and acted upon ASAP is crucial, but employees collaboration proves itself to be challenging most of the times.

The need for better optimization is leading to the emergence of new communication tools, such as integrated audio, web and video conferencing systems, thus allowing employees, teams and communities to share information and connect with each other, while eliminating all sorts of geographic and cultural boundaries, and yes, using a SINGLE INTERFACE.

Where does video conferencing fits in? By allowing companies to be more competitive, since research clearly states that people understand more, when they actually see people speaking, rather than just listening to their voices.


>> Try cloud video conferencing and see what it can do for your business <<


Also, today’s video conferencing solutions are fairly easy to use even for the “technologically challenged”, being even more valuable when they’re part of a broader audio and web solution, since users can share slides, edit docs and truly collaborate in real time, despite being across the globe from one another if that happens to be the case.


The New ROI? ROVC – Return on Video Conference

Cost efficiency is probably the number one response that you’ll get from most managers in terms of what’s the most important and deciding factor when it comes to business optimization, but make no mistake: productivity and optimized response cycles are just as important, if not more.

With that in mind, companies need to be prepared to deliver the best available technology to the right individuals, making sure the transition goes as smooth as possible; also, they are realizing that PC Based Video Conferencing offer the most cost-effective way to extend the benefits of visual communication to every employee who actually needs it.

Video conferencing offers tremendous ROI, most of the times paying itself in a matter of months; just think of the money you’ll be able to save on traveling expenses, not to mention the importance of employee productivity, that instead of being in transit, can actually use that time to work. Pretty much a no brainer, right?

Last, but not least, video conferencing also plays a key role in facilitating the integration process for remote employees within the group, translating into more productive meetings as well as in the shortening of response cycles and decision making.


Video Conference Solutions – What To Look For?

The answer is RSUCReliability, Security, Usability and Cost Effectiveness.



Like all technology, it’s critical that the solution for which you opt ideally works 100% of the time for each and every user, regardless of their respective network connectivity; since more and more employees rely on it to eliminate in-person events; plus, it should also be easily scalable as it proves itself to be necessary moving forward.



Security is the name of the game, and alike any transversal tool within an organization, it is fundamental that the technology is extremely secure, as well as easily manageable from an IT Department perspective.



Regardless of how technologically skilled employees are from top to bottom of the organization, the ideal solution is that the presented system is pretty intuitive and straightforward, thus eliminating the need of significant training and/or formation; yes, even for the layman.


Cost Effectiveness

To prove itself highly valuable, the video conferencing technology must be available to everyone within the organization and not just a select few. Desktop video solutions are flexible, since they allow access from any PC or Mobile Device, but technology is now able to join the best of both worlds – meetings in the comfort, space and quality of a room-based system and monetize the investment while linking different systems at the same time in the same meeting.


To sum it all up, in this Global Network in which we are ON all the time, advanced communications and collaborative technologies age changing the way business are made, potentiating productivity, eliminating expenditure and dramatically reducing response cycles.

With all of it said, what are you waiting for?


Try VEEDEEO today and give one step towards maximizing both your time and money.

Speaking Without Words – Nonverbal Communication

Good communication is the key of any successful relationship, but it’s our nonverbal communication that ultimately speaks the loudest. Mastering it is an extremely powerful tool and can play a pivotal role in the process of connecting with others, expressing what one really means and hence, building better relationships.


1. What is Nonverbal Communication and Body Language?

When interacting with others, one continuously gives and receives wordless signals.

All nonverbal behaviors are invested of strong messages, messages that don’t stop when one stops talking either; even when one’s silent, he’s still communicating in a nonverbal way.

Quite often, what comes out of one’s mouth and what he actually communicates through his body language are complete opposites; faced with mixed signals, a listener will have to choose between one or the other, and in most cases, the nonverbal will prevail, because it’s perceived as being more natural and unconscious, portraying one’s true feelings.


2. Why Does Nonverbal Communication Matters?

When one’s nonverbal signals match up with what’s being said, aspects like trust, clarity and rapport naturally increase; when not, tension, mistrust and confusion are certain to settle in.


3. Types of Nonverbal Communication

There are numerous types of nonverbal communication, but these are the most important.


3.1. Facial Expressions

Our face is hugely expressive, and unlike other forms, facial expressions are universal.


3.2. Body Movement and Posture

It’s a given that the way one sits, walks, stands-up or holds his head, sends a clear message to others, transmitting a ton of information and playing a major role in the way others perceive us.


3.3. Gestures

Gestures are innate and part of our daily lives, happening in a unthought way. Nevertheless, the meaning of gestures can be extremely different across cultures and regions, so it’s key to tread carefully and avoid being misinterpreted.


3.4. Eye Contact

It’s usually said that the eyes are windows to the soul, and that’s spot on! Eye contact is one of the most important types of nonverbal communication, expressing a multitude of things, such as interest, affection, hostility, or attraction.


3.5. Touch

We communicate a great deal through touch. Just think about all the messages sent by a weak handshake, a timid tap on the shoulder, a warm hug, a reassuring pat on the back or just a controlling grip of one’s arm.


3.6. Space

Ever felt uncomfortable because the other person is standing too close or invading your space? Everybody needs their space, although it may differ depending on the culture, the situation and the closeness of a certain relationship.


3.7. Voice

It’s not just what you say, it’s how you say it. When we speak, others “read” our voices, besides listening to our words. Pace, loudness, tone, inflection, sounds that can convey understanding, etc. Just think about how someone’s tone can indicate sarcasm, anger, affection or confidence.


4. Nonverbal Communication Can’t Be Faked

The number of “tricks” that can be used to project confidence or assert dominance is countless, but they’ll only work if one actually believes in it; it’s virtually impossible to control everything and the harder one tries, the more unnatural it’s perceived.


5. How Can Nonverbal Communication Go Wrong?

What’s being communicated either through body language or nonverbal signals affects how others see us, how they will likely respect us, and whether or not they’ll trust us. Unfortunately, mixed signals are frequent, and when that happens, things can go wrong.

Establishing solid and trusting relationships depends on how one uses and interprets signals.


6. Setting The Stage For Effective Nonverbal Communication

In this fast paced back-and-forth process, concentration and attention to detail is key. If one’s planning what he’s going to say next, daydreaming, or just thinking about something else, it’s certain that nonverbal cues and other subtleties will be missed in the process, so being focused and in the moment is the only way to go at it.


Feeling brave enough? Start a free trial to put your new skills in a live video broadcast session.

6 Tips to help you fight the fear of speaking in public

You have an important presentation to make but being in the spotlight causes you cold sweats. You stutter, words seems to get stuck in your throat, your body writhe with chills and it’s all because you fear watching your audience yawn at your speech. You suffer from glossophobia (from the ancient greek word for tongue, glṓssa), or fear of speaking in public – but do not give up just yet.

First of all, you are not alone. Fear of speaking in public is one of the most common fears in modern societies. As a matter of fact, it affects people you would not even imagine – from thinkers to economists, Hollywood actors and, even, politicians. It is estimated that 75% of the population suffers from glossophobia and studies even claim people fear less death than they fear speaking in public.


“According to most studies, people’s number one fear is public speaking. Number two is death. Death is number two. Does that sound right? This means to the average person, if you go to a funeral, you’re better off in the casket than doing the eulogy.”

Jerry Seinfeld


Understanding the fear

Like any other fear, glossophobia affects both reasoning and body. Besides the predictable mental block, it also translates in physical manifestations such as dilated pupils, faster heartbeat, stiffness of the muscles of the neck and back, body shaking, nausea, hyperventilation, dry mouth and weak voice. Suddenly the speaker freezes in front of his audience.

Glossophobia is a social fear – it was born out of the social need for people to be accepted and appreciated. It is deep-seated in individuals due to millennia of social life evolution. We all want to be part of the group, we need social approval. Our mistakes and failures might end up in our rejection – and jeopardize our survival.

The mismanagement of glossophobia is a threat to any professional career that requires sharing knowledge orally – it means hours of preparation and brilliant ideas going down the drain. No one will give you the privilege of slinking through the back door just because you are panicked. Actually, talking in public will not put your life in danger and people will think they are asking of you something quite simple. Specially if the content is impersonal – like reporting results, or analysing the status of a project.


Bear this in mind – you may not cure the fear, but you can manage it

Like other fears, glossophobia will probably never be gone for good. But you can fight it so it will not become incapacitating or impact your professional life. We give you a small collection of tips, gathered from the testimony of some experts in public speaking who had to overcome their anxiety just like you. Take your notes and start your personal fight.


1. We fear what we are not familiar with

One of the main reasons for the persistence of glossophobia is lack of practice. Talking in public is a skill all speakers keep on mastering during the years. Practice makes perfection. Make a habit out of it and talk, talk and talk. Just as riding a bike, once you get the hang of it, you never forget. After all, you have a voice for a reason, right?


2. Fight silly “what if” questions

What if people don’t like my speech?

What if I am boring?

What if my presentation lacks quality?

What if my boss thinks I no longer suits his team?

Give your mind a break. One speech or presentation alone does not prove anyone’s value. Besides, you are focusing on what others will think, which is extremely difficult to dissociate, we admit, but is also harmful to your self-esteem. Successful people do not focus on negative ideas. Instead, they constantly repeat to themselves their best qualities and wishes of success. “I will make my presentation and my message will be clear”. You don’t have to be the best, but you can manage to do your best.

Takeaway: okay, getting others approval is inevitable and you cannot fight it. Involve colleagues or potential listeners and make them part of your learning process. “Where do you think I should concentrate? Do you think I should talk about this? Do you think my tone is adequate?” They will be glad to help you, just never forget the difference between criticism and advice.


3. Be narcissistic about your speech

Before all audiences, you are your first listener. Learn to enjoy listening to yourself and you will share your ideas and words with relish. Many people never had the chance to talk out loud while alone, to set their tone, or play with their voice. The more you repeat your speech, the better you can improve it to reach the right rhythm, mood and tone of voice.  

Takeaway: record your speech on your mobile phone, audio or video, take your notes and work on improvements before the bid day. Try not to be so harsh on your voice – electronic devices tend to alter the perception we have of our own voice – and concentrate on the utterance, the pauses, the interjections and the clarity of the message.


4. Keep calm and get ready to kick ass

Being nervous before your presentation is absolutely acceptable. Even if you have prepared yourself for many hours, inevitable silly questions will cross your mind. Many experts in public speaking strongly recommend you take 5 minutes to take a walk or relaxation exercises. In fact, exercise is beneficial for those who have stressful jobs, not just because they will look good, but because exercise has plenty of benefits – it helps relieving from stress and improving memory and gives the energy you need to perform your tasks the best way possible.

In short, relax! Quite cliché, but the word is overused for a reason. After all, is no big deal. Do everything you can to control your nerves before any presentation and you will be ready to face your audience – be it the board members of your company, your boss, your colleagues or hundreds of unknown listeners.


5. Prepare your body

One of the most common manifestations of anxiety is cotton mouth – the uncomfortable sensation of dry mouth that difficult the speech. To avoid it drink a lot of water before your presentation in order to stay hydrated.


6. Take public speaking classes

Experienced professionals may help you identify your weaknesses and turn them into strengths. Courses are designed to teach people how to control their nerves, how to improve their self-esteem and structure their speech to make it clear. The feedback obtained is always honest. If you have to speak a lot in public, why not consider taking public speaking classes?


Bottom line, take the challenge. Facing our own fears means reaching an incredible state of satisfaction. Is our own personal success. Once we face our fears, confidence gets stronger – and confidence is contagious.

Do not forget video conferencing is more comfortable than having the audience sitting on the other side of the table, but we hope this article is useful if you fear speaking during a video meeting.


Feeling more confident to speak in from of audiences of up to 500 people? Make video broadcasting sessions for free for 14 days.

The Top 5 Reasons to Fall In Love With Veedeeo

Whether we assign a dollar value to it or not, time is currently the greatest commodity on the planet… period. Just think about how much of one’s typical work week is spent stressed about not having enough time to complete this or that task, reaching goals, meeting deadlines, delivering on time, and the list goes on and on.

No matter how anybody slices it, there are only 24 hours in a day, hence, Time is Limited. Yet, when one learns how to take control of time, its ability to focus improves, and with increased focus, comes increased efficiency, meaning, accomplishing more with less effort.

It also translates into better decision making, since through effective time management one can eliminate the pressure that comes from feeling that there’s just not enough time. Feeling calm and in control, decreases vastly the risk of making rushed decisions.

With this in mind, the multiplicative effect of time management it’s pretty straightforward.

Good time management allows one to accomplish more in a shorter period of time, which leads to more free time, which allows taking advantage of learning opportunities, lowering stress levels, enhancing focus and ultimately, SUCCESS.

This is where VEEDEEO steps in, putting video at the center of your company’s collaborative strategy; allowing to meet instantly with teams, clients and partners across the globe using just a browser or an existing video conference room; and allowing to broadcast your brands to the world, engaging with customers in captivating and immersive online video experiences.

The future of video communication is NOW and the SKY is definitely NOT THE LIMIT.

Reasons to fall in love with VEEDEEO? Honestly, quite a lot… bare with our self modesty; still, let’s focus on the one’s we consider to be our Top 5 for now.



Forget about travel hassles and associated costs and start putting technology at the forefront of your company, maximizing efficiency and reducing expenditure. Make use of your existing video conference equipments, computers or mobile devices to meet remotely with anyone around the globe.

VEEDEEO enables you to use your existing video conferencing rooms to connect with external contacts anywhere, with the possibility of guests connecting via browser, or via their own SIP | H323 Video Systems, assuring the best possible experience.


>> Test Your SIP | H323 System Connectivity <<




Meetings in Silicon Valley, Hong Kong and London… in the same day?

Yes it’s possible, and all while comfortably seated in your video conference room.

The applications are numerous as one can imagine. It can be used to display new products and services to clients worldwide; to host seminars for professionals; to broadcast video in real-time to hundreds of people to make internal announcements or public releases; to provide training through video in real-time broadcasting sessions; all, just a click away.


>> Do Your First Broadcast Free <<




In need of closing major deals and literally racing against the clock? Just stop wasting your time and money travelling around. Initiate video meetings with partners and clients in a matter of seconds and get things done faster than you ever imagined.



Using our high quality video services, colleagues can exchange ideas, customer service can better satisfy customers and investor relations managers can advise shareholders. At a glance, Great Results = Highly Motivated Teams.

Deliver personalized and innovative video experiences to your customers, by means of creating direct video communication channels and having your sales and support teams eye-to-eye with them.

Innovate communication methods by use of video as the main contact channel, increasing trust and interactivity in the process; bring video to your brick and mortar stores to put clients in direct contact with experts at your offices and help desks.

Sounding way to complicated to implement? Not at all. Our Application Programming Interfaces [API’s] provide an easy deployment and with only a few lines of code, you can have a surprising video communication tool available in your website.


>> Request a Pilot For Your Website or Store <<




Extend your video conferencing infrastructure with our cloud video service. Have easy and instant access to video meetings with several points without investing in new equipments or expensive maintenance services. VEEDEEO enables you to have a video MCU instantly available in the cloud.


All summed up, at the end of the day it’s all about STAYING AHEAD OF THE COMPETITION.

Make your company stand out of the crowd with an incredibly fast, universal and innovative service powered by video collaboration, improving productivity and teamwork, while surprising partners and customers with cutting edge video communication tools.


NOT ON BOARD YET? Try VEEDEEO today and start maximizing your time and money.

Video chat on your website: a faster way to answer your customers’ needs

VEEDEEO has created a new enterprise communication tool for sales, marketing and customer service teams. Any brand or business can now make available on their websites a video-chat channel as an alternative to forms or written messages that sometimes takes a while to be answered.

This new tool can be deployed as a common button or a small “call to action” video using the VEEDEEO API – a serious invitation for endless creativity – on any page of the website, or on the reference of a particular product or service. By clicking the video-chat button, the visitor of the website will automatically start a face to face call with an assistant of the company.

The possibilities are huge. With only a few lines of code any brand or company can have one or more video communications channels with several assistants at hand to answer to all prospects and customers that come by their website – just like in a regular call center or help desk.

Besides having this tool available in any website accessible by any internet traveler, regular customer, curious or brand aficionado, stores or business establishments can provide counters with computers dedicated to video-chats in their B&Ms. This might be an interesting way to reach more customers and keep them instead of having people waiting in line for their turn to be served.


>> Learn more about the VEEDEEO call-to-action API <<


3 Reasons why we recommend it

1. Offer a faster and ultra-personalized customer support


Closeup of a male hand holding a smart phone during a skype vide


Written messages may be confusing or lacking information because of synthase errors or difficulty to convey the message through writing. The process of uncovering what the client needs may take longer that is acceptable for both parts. A phone call is usually more productive than an email, so imagine the perks of a video call. It is more engaging for the customer and, for the assistant, this represents a good way to evaluate the potential interest and the real necessity of the person. This way they present them the best solution and pricing plan and avoid boring customers with inadequate alternatives.


2. Put sales in immediate contact with prospects


Video Conferencing Web.png


Do not spend another day or week waiting for a prospect to turn into a customer, risking failure. In minutes sales teams can evaluate each lead potential and perform their magic. When people are interested in a specific product or service but do not know any brand yet, they attack several fronts in order to get the more advantageous resolution. If you are not ready to respond in the least time possible, you risk losing clients. Instead give them the chance to immediately contact any assistant or specialist and be surprised with irrefutable efficiency.


3. Improve your brand credibility


Shopper shopping with smartphone in the street


Maybe it is an overused phrase, but in this demanding new world, companies need to stand out from their competition. Quality and price are, of course, the main attractions, but there are more and more similar products and services on the menu, so the big difference may rely on the customer service that is provided – prompt, straight and targeted.

People who interact with brands will absorb, above everything else, experiences. It’s up to all brands to turn them positive or negative. It is not necessary to offer the most inspiring or creative experience – customers like to be treated like VIPs, no matter how much money they will spend on the brand, and sometimes a good support service is enough to entice and bind them. They will return for more, become regular consumers of the product or service, even recommend them to others.

By investing in a good relationship with customers, brands and companies are building a (good) reputation.




Start innovating right now. Try VEEDEEO with no commitment and take the acid test.

If you want to learn more about the new API deployment, drop us a line.