Turn chat during your webinars or online events public, private or disabled

Give your viewers the privacy they need to ask questions and leave comments during your webinar. If VEEDEEO is your preferable tool for your webinars, learn how to use the Broadcast Chat.

First of all, you can decide whether to enable or not the chat during your session. Why not, you may ask? It depends on the content of your speech.

But if you are planning to answer questions, you can keep the chat enabled (which it already is by default). Use the toggle button to Disable broadcast chat (as below).

Broadcast Chat_Disable

To open the chat window on your VEEDEEO space, go to the left menu and select Broadcast Chat. The chat window will appear on the right side of the screen (see image below).

Broadcast Chat_Menu

All chat details will be archived so you can access it later.

You can also make your broadcast chat private. On the window chat, at the top, use the toogle button to make chat private (as below). Chat will be private if this icon Broadcast Chat_Private_icon is orange. All comments and questions from viewers will be only read by the organizer / presenter of the webinar or online event.

Broadcast Chat_Private

If you prefer to offer a personalized answer after the session, you can access the chat details and contact the viewer directly. Go the meeting card on the Past Meetings section of the Timeline and click on the icon Broadcast_Past Meeting Timeline_Icon BroadcastvIewers Details (Broadcast Viewers Details). You will be able to see all relevant chat details listed in the Broadcast Chat Transcript section, such as content, name of the viewer who made the comment and timestamp.

Broadcast Viewers Details_Chat

You can download all details to a .CSV file (editable in Excel or Google Sheets).

Have a webinar or online event to host? Login to your account or create a new one free.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s